Searching for information.
Customer records, mail, documents and past conversations all live in different systems.
AX SERVICE · AI WORK AGENT
Beyond AI that answers questions,AI that does the work.
We build company-specific AI work agentsthat understand your data and systems,find information, decide, and execute.
Employees ask the AI for a task, and the AI uses the data and tools it needs to deliver the result.
WHY
Employees spend more time than you thinkon the work required to do the work.
Re-entering data.
Information pulled from a system gets copied into a spreadsheet or a document again.
Writing the same thing again.
Reports, call notes, proposals and work logs are written over and over in the same shape.
Switching between systems.
Check the CRM, check mail, then type it back into the task system.
Each one is small,but repeated all day it becomes real time.
HOW IT WORKS
Ask, and the AI works out what to do — and does it.
Generative AI produces an answer when asked a question. An AI work agent understands the request, decides what needs to happen, and uses the required tools itself.
Generative AI
Receives a question and generates an answer.
AI work agent
Understands a request and executes it using the tools it needs.
AI AGENT
- CRM
- Document
- Task
- 01
Understand the request
“Find last month's inquiries that still have no quote sent.”
- 02
Decide what is needed
Determines it needs customer records and call history.
- 03
Use the systems
Query the CRM, search conversation history, check sent mail.
- 04
Analyze the result
Classifies accounts with no quote.
- 05
Do the next task
Builds a list per owner and registers follow-up tasks.
- 06
Report back
Summarizes what was done and what came out of it.
The AI does not just produce an answer —it performs the next step of the work.
USE CASES
Which work can you hand to AI first?
Customer support AI
Finds the inquiry, prepares the answer.
It reviews the inquiry alongside product manuals, FAQs, past conversations and customer records to prepare the answer the agent needs. It can also pull related orders or contract details.
- “Check whether this customer reported the same issue before.”
Sales support AI
Understands the account, prepares the next move.
It connects CRM, mail, proposals and conversation history so the sales owner gets the information already organized.
- “Summarize everything discussed with account A so far.”
- “Prepare what I should check before the next meeting.”
Repetitive work automation
Less looking up, sorting and writing.
Lookups, checks, classification, summaries, drafting, reporting and task creation can be combined into a single agent workflow.
- Every morning: classify yesterday's inquiries → flag the important ones → assign owners → create tasks
SYSTEM CONNECTION
Let AI use the systemsyour company already runs.
You do not need to replace your business systems. We connect the systems you already use as tools for the AI.
AI AGENT
- CRM
- ERP
- Internal DB
Other connectable systems
Example run
“Summarize account A's recent orders and conversations.”
- 01Look up the customer in CRM
- 02Check orders in ERP
- 03Check recent agreements in mail
- 04Combine what matters
- 05Report to the user
Instead of employees hunting for systems,the AI finds and uses them.
HUMAN CONTROL
We do not let AI runevery task on its own.
In work automation, what matters is how much authority the AI is given. AX PARTNER separates execution rights by the nature of the task.
Lower riskHigher risk
- 01
Automatic execution
Low-risk work with clear rules
e.g.
- · Lookups
- · Classification
- · Summaries
- · Internal drafts
- 02
Runs after user confirmation
Work whose result should be checked
e.g.
- · Task creation
- · Customer list changes
- · Finalizing reports
- 03
Runs after manager approval
Work that can affect the company
e.g.
- · Critical data changes
- · External system actions
- · Named-account work
- 04
Handled by people
Judgment and decisions that should not be delegated to AI
e.g.
- · Contract decisions
- · People decisions
- · Work requiring accountability
Hand the work to AI,keep control with people.
FIT & BUILD
These companies see the value of an AI work agent fastest.
Good fit
- Teams working across many systems
- Lots of repetitive lookup and cleanup work
- Large customer support teams
- Sales reps spending hours searching for material
- Company data scattered across systems
- Teams wanting to move from ChatGPT usage to real execution
How AX PARTNER builds it
- Work analysis
- System connection
- Agent build
- Validation
- 01
Work analysis
We observe how employees actually work.
- 02
Select agent tasks
We pick the work where AI creates the most value.
- 03
Connect data and systems
We connect the databases and business systems needed.
- 04
Build knowledge
We structure the company knowledge the AI should rely on.
- 05
Design the agent workflow
We define which tools run in which order.
- 06
Apply permission policy
We separate automatic execution from human approval.
- 07
Test and operate
We validate in real work and keep improving.
Go beyond employees using AI —let AI work alongside them.
You can start with a single task that repeats today. We design together which data to find, which systems to use, and how far the AI is allowed to act.